FAQs

FAQs

What is the jewellery made from?

 

All of our Fingerprint, Handprint, Footprint Pawprint and Artwork jewellery is made from Pure Silver. We use a material called Precious Metal Clay (PMC) which allows us to mould the jewellery to include your chosen design. When the clay is fired in the kiln at high temperatures all of the binding agents burn away, leaving 99.9% Pure Silver.  This can be hallmarked as 999 which is a purer form than Sterling Silver. Sterling Silver is 92.5% Pure Silver, combined with other alloys and metals. As Sterling Silver is harder than Pure Silver, we use this for chains, cufflink backs and links.

 

How do you take a fingerprint impression?

 

We will send you a kit to take your impression, containing an easy to use, non-toxic putty which sets in just a couple of minutes. You will also receive detailed instructions on how to take your impression. You won't believe how easy it is!  We'll send you enough putty for more than one print and will use the one with the most definition. You can even take an impression whilst your child is asleep, a great idea for active babies and toddlers!

 

How old must my child be for fingerprint jewellery?

 

There is no minimum age but newborn babies don't always have fully defined fingerprints. Occasionally, with very young babies, you may get an impression of their finger rather than a fingerprint, which makes a lovely keepsake in itself. If your baby is under 6 months old and their fingerprints are not fully developed, an impression of the other side of the finger showing a tiny fingernail, also makes a charming and truly original piece of jewellery.

 

How do you take a hand, foot or pawprint?

 

It's easy and no mess!  We send you an ink free kit to take your print,  a technology used in the USA to identify newborn babies, so completely safe to use. You will receive an ink free wipe and a piece of sensitised paper. All you need to do is wipe the hand, foot or paw with the ink free wipe and make an imprint on the paper, which will then develop the print.  Wash with soap and water and either post or email a copy back to us.  We will then use editing software to resize the print and make a stamp from this to use during the jewellery making process. If you would like us to send you the stamp to use afterwards at home for card making, etc., just let us know when ordering.

 

How do you transfer drawings or handwriting into jewellery?

 

You just need to email us a copy of your drawing, writing or artwork (any size is fine) and we will manipulate this with editing software to produce the best quality copy, and correct size, for your chosen design. From this we produce a stamp that we use to imprint into the Precious Metal Clay to create your jewellery. For best results drawings should ideally be a simple outline and handwriting should be in a dark coloured pen or pencil.

 

How long will my jewellery take?

 

Once we have received your impressions, we will then transform them into Pure Silver. Your finished jewellery should be dispatched within 14 days. If your item is being hallmarked, another week may be required to complete the process. If you have a specific date that you need your jewellery returned by, please let us know when you order and we will try to accommodate your request.

 

How do I look after my jewellery?

 

All silver jewellery tarnishes over time, although Pure Silver less than Sterling; we would recommend you use a  soft cloth and good quality silver polish to restore the lustre of your jewellery. Contact with hairspray, perfume, soaps, etc., can make jewellery tarnish more quickly and we would recommend that you remove jewellery before using these products. 

 

Postage and packaging

 

For Pure Silver jewellery we charge £6.95 as a flat rate for postage. This covers sending out your impression kit, in which will be a pre-paid envelop for return. Your finished items will be returned by Royal Mail Special Delivery, a traceable and insured postal service. Cufflinks and pendants will be gift boxed; charms will be presented in a jewellery gift bag.

 

Returns and refund policy

If an item is faulty or damaged, return the item to us and we will refund or exchange the item at full cost on its return to us.

You have the right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within 7 days of receipt of your goods (with the exception of personalised goods e.g. Fingerprint, Handprint, Footprint, Paw Print or Artwork Jewellery or goods made to your own specification e.g. Commissions, unless these are faulty). Due to hygiene reasons we cannot accept the return of earrings unless they are faulty.

If you wish to cancel your order, you will need to notify us in writing. If the item has already been dispatched you must return this item to us, in the same condition as you have received it, at your own cost.  Any postage charges paid for the dispatch of your item cannot be refunded.

Once an item is returned to us in its original condition, we will refund the cost (minus postage costs) within 30 days. Any items returned to us should be securely packaged and we would recommend you use recorded delivery. We do not accept any liability for returned orders that are lost in the mail and cannot offer a refund